THE KANGAROO ISLAND LIGURIAN BEE CO

Cancellation & Amendment Policy

Behind the Scenes Tour  |  Beekeeping Experience

Thank you for supporting our bees. This policy sets out the terms that apply when you book our Behind the Scenes Tour or Beekeeping Experience, and what happens if you need to change or cancel your booking. We aim to be as flexible as we can — where your circumstances fall outside these terms and you booked directly with us, please get in touch and we'll always look for a fair solution.

We want you to enjoy your time with our bees, so wherever possible we offer flexibility on your booking. You may amend* the date or time of your Behind the Scenes Tour or Beekeeping Experience up until 48 hours before your scheduled start time, subject to availability.

Notice given before your booking time	Outcome
48 hours or more	No fee — full refund or free amendment
24–48 hours	50% cancellation fee, or 25% amendment fee
Less than 24 hours	No refund and no amendment available

Delayed arrival on the day of your booking may reduce the duration of your tour or experience — we cannot guarantee an extension where this affects other guests or hive activities booked later that day.

Deposits

Deposit required	Timing
25% of booking value	30 days or more before the booking date
50% of booking value	Less than 30 days before the booking date
Balance in full	Due 7 days before the booking date

Cancellations & amendments

Notice given before departure	Fee
30 days or more	No fee — full refund
Less than 30 days	50% cancellation fee
Less than 7 days	80% cancellation fee
Within 48 hours	100% cancellation fee — no amendments available

Our bees come first. Hives cannot be safely or fairly opened for guests in cold, wet, or high-wind conditions, and Kangaroo Island's bushfire risk may occasionally require us to close the property at short notice. Where weather, fire danger ratings, or bee welfare make it unsafe or inappropriate to proceed, we reserve the right to cancel or reschedule your booking.

We will contact you as soon as we're aware of the issue, and before your booking's amendment window closes wherever possible. If we cancel your tour or experience, you may choose:

•     A reschedule to another available date at no extra cost, or

•     A full refund of the amount paid.

Cancellations we initiate never attract a fee to you, regardless of how much notice we're able to give.

Our tours involve close proximity to live bees, and the Beekeeping Experience involves hands-on hive handling. All guests must declare any known allergy to bee or wasp stings before booking.

•     Guests with a diagnosed bee sting allergy are welcome on the Behind the Scenes Tour (no hive handling involved).

•     We recommend guests with a diagnosed allergy do not take part in the hands-on Beekeeping Experience.

•     We may decline a booking, or ask a guest to observe from a safe distance, where we reasonably believe participation poses an undue safety risk.

•     All protective equipment provided must be worn as instructed by our guides at all times.

Guests who do not arrive for their scheduled booking, and who have not contacted us beforehand, are treated as a cancellation with less than 24 hours' notice. No refund or amendment applies.

Where a booking cannot proceed due to circumstances beyond our reasonable control — including natural disaster, extreme weather, government or park authority restrictions, or public health orders — we will offer you a full refund or a rebooking credit valid for 12 months from your original booking date, at your choice.

If you booked through a travel agent, wholesaler, or online booking platform (for example Viator, GetYourGuide, or a Kangaroo Island tour reseller), the terms in Sections 2 and 3 above apply in full and will be enforced as published. Please direct any cancellation or amendment request to your booking agent in the first instance, as they hold your payment and original terms.

Guests who book directly with us are welcome to contact us personally about any change in circumstances — we assess these in good faith and aim to find a workable outcome wherever we can.

Contact us as early as possible at info@kangarooislandbeeco.com.au or 0885530080. Cancellations and amendments only take effect once confirmed by us in writing — a request left as a voicemail or on social media is not treated as confirmed until we respond.

Effective 6 August 2026 — The Kangaroo Island Ligurian Bee Co